How To Deal with Amazon Logistics

 

Amazon Logistics is a service that helps third-party sellers improve their ability to provide great customers experience to shoppers and ship & deliver products to them. However, sometimes it happens so that Amazon Logistics doesn’t meet the delivery times, what hurts seller’s reputation, as unsatisfied customers receive negative reviews.

So, should sellers use this infrastructure or not? Let’s cover this topic and find out what Amazon logistics is and whether it is worth working with.

 

What Is Amazon Logistics?

This is a delivery service complement with shipping providers like FedEx, UPS and USPS.
People are offered 7- or same-day delivery options. Amazon Logistics usually uses third-party services to ship products to customers.
Regardless of the fact that this service is named ‘Amazon Logistics’, you should always keep in mind that non-Amazon employees work there. This is the main problem both for sellers and customers. Though those companies follow Amazon’s rules, they have flexible schedules and pick up shipments whenever they want.

Here is how it works according to Amazon:

amazon logistics image1

 

Pros & Cons of Amazon Logistics Shipping

As usual, there are pluses and minuses. Though the service can be really helpful in some cases, there is lots of room for mistakes.

Let’s begin with the bright sides:

  1. Participating in Amazon Logistics means that you can take advantage of the greatest Amazon programs like Fresh, Lockers, Flex and Prime Air. Thanks to this, you can provide your customers with brilliant customer experience by the fastest shipping. Products can be delivered within the same day or even faster - in a couple of hours!
  2. There’s also an advantage of great shipping volume when services like UPS or USPS are bogged down.

And since Amazon doesn’t hire own specialists, there may be problems with Amazon Logistics:

  1. Mishandled or late deliveries that affect sellers’ score. Shoppers identify shipping services with sellers, so their negative will be aimed at you directly.
  2. No control over the logistics service from the side of sellers and Amazon itself. They don’t pick up specific companies for handling deliveries. It is like a lottery when you never know the final quality of the service.

 

Tips & Tricks for Using Amazon Logistics

As long as Amazon Logistics shipping affects sellers’ feedback so much, actively communicating with your customer is key. You have to hear all the complaints in person before your customer complains to Amazon.

1. Send a message to your customer right after their order.

Tell them when their order is shipped and when it is to arrive. Keep all the communication lines open and respond to every query or question. This will help you prevent any possible problems and get one more loyal customer or a brand advocate who will rate your service positively, that is very important for every Amazon seller.

2. Send an email to your customer a couple of hours after the “estimated” delivery time.

You may ask your client whether they have received the order and politely request feedback. The problem is that you can’t know the exact delivery time, as Amazon Logistics service doesn’t provide this kind of information. If you don’t know even the estimated delivery time, try to message your customers after 8 PM by their local time, there are more chances that they have received your package.

3. Be clear and polite with CTAs, follow Amazon TOS.

Don’t ever ask your clients to give you “a five-star rating” or use a link to rate the transaction with 5 stars, in this case, you are going to get a constant ban from Amazon. Be polite and careful in what you are writing to your customers. You can ask them for their honest feedback.

As you can see from our article, Amazon Logistics shipping is a great service that makes the work of Amazon sellers convenient and fast. However, there are still unsolved problems with it. So, if you decided to use this service, be ready to face those difficulties.
Anyway, we hope that your experience with it will be outstanding!