How many emails can I compose?
Create as many emails as you wish. They can be about certain products, conditions, brands, fulfillment channels and whatever is needed.
Can I ask people to write a review with my message?
It's a great idea! Seller Nexus was originally designed for getting any kind of seller feedback or reviews, but we've made a variable system of e-mails, so you can request your buyers for product reviews as well.
Can Seller Nexus send emails only to those customers who have bought a specific product?
Surely! Our system can send emails targeted by certain ASINs, SKUs, or groups of SKUs. First, second, third buy, or promo. It can be set up whenever you want.
Can Seller Nexus target messages to repeat customers?
Yes, it has special schemes for repeat buyers. You can also target of first-time clients. It is a template feature. So, you can select who will receive your email – a first-time buyer or a repeat buyer.
Can I create timing rules for sending my messages?
You are absolutely free to set your emails basing on dates (of order, delivery or feedback). You can set a certain day time if you need.
What is allowed to include into an email message?
The answer is: 'Anything you want'. But the things depend on your plan. In general, you can add images (logo, header, etc) for free. But there is also a list of other customizable things:
- Client's name
- The date of order
- Order ID
- Items' names
- A feedback link that can be customized as well
Unfortunately, Amazon rules restrict linking to any other websites than Amazon and writing an email address in the message body.
When does the system send my emails?
Seller Nexus is flexible and you can set it anyway you like to make it comfortable for you. Choose a certain hour while setting up your email campaign.
Can I see my open rates?
Seller Nexus gives you an opportunity to track a wide variety of metrics, as well as open rates. You can view the data for the last 7, 14 and 30 day periods.
What opens info is tracked by Seller Nexus?
Our system tracks the info on standard links. But custom ones are not tracked. So, you'll be unable to see this info on manually added links.
Why is it important to send feedback reminders?
We have made a research and found out that Amazon buyers leave feedback not so often. They would rather leave a negative comment sharing their bad experience with some product than saying 'Thanks' for a high-quality item. Polite and friendly reminders sent in time to your buyers motivate them to spread the good word about your product. This can quickly increase your rate on Amazon. The more positive feedback you have, the more new clients will believe your product is really worth purchasing.
What email will my customers see when they receive my message?
All emails sent with Seller Nexus go through the Amazon’s system of Buyer-Seller Messages. So, our system sends an email to Amazon (it looks like firstname.lastname@example.org). So, he will see your encrypted email. By the way, no personal info is sent.
Can Seller Nexus send e-mails about something else than feedback?
Surely! Compose any message you want, but follow the Amazon rules obligatory. And here are some examples of how it can be used.
Some sellers use template variable for displaying their logo or name to customers for several times. Some of them just use the service for letting a customer know that his product has already arrived or something else. Other sellers prefer to send educational materials to their buyers, such e-mails can contain useful attachments, i.e. e-books or manuals. Also, you can send e-mails for a refund or negative feedback.
In general, our service is an automated messaging system that allows to personalize your emails.
Can I attach an image to my email?
Your messages are fully customizable, so you can do it. Amazon allows working with custom HTML while creating an email, so you can include your own images, borders, and so on. It is completely along the Amazon’s guidelines.
Can I customize my message?
The message format is very flexible, so the content can be completely customized. Create a useful, relevant and personal message, let a buyer feel special. Moreover, you can add everything from a client’s name to the shipping info into your emails.
How does Amazon treat my emailing to clients?
Everything is okay with Amazon. We treat clients with a customer support angle and don’t try to make them do something they don’t want. Always remember that Amazon treats your buyers as their OWN buyers, so they allow you to send only 4 email to each person. Seller Nexus sends your messages with the Amazon’s services as if you would send all those messages by yourself in the Seller Central. That’s why we have created all that 100% plug-and-play emails that are along the Amazon’s terms of service. Don’t hesitate to use them!
What amount of messages can I send per one order?
You can send up to 5 emails. Anyway, it doesn't mean that you should use all 5. Practice, as well as different researches, say that sometimes 1-2 emails are more than enough and you just don't need to use all 5. However, you can do it.
Can I edit or replace the templates?
You can do it, because our templates are completely customizable. Seller Nexus flexible editor gives you full control of the content (both text and graphics). You are allowed to use our testing features to check how your own templates work. Compare them, choose the best ones, get nice feedback and reviews!