How to Handle Amazon Returns Correctly and Reduce Losses for Seller


Returned products are the least expected part for Amazon sellers and any eCommerce specialist. This means even more than just money loss and failed sale. This tells businesspersons that something is wrong down the line and other customers can experience the same issue in the future.


Still, this is part of any online business and sellers can’t completely avoid the inevitable. Everything Amazon sellers can do is treat Amazon FBA returns correctly and be ready to deal with returns.

This article will tell you how Amazon manages returns, how Amazon seller return policy works and what do sellers need to do if customers decide to return their products.


What to Do in Case of FBA Returns?

⭐️ 1. First, make sure that those items are really returned to FBA. Fulfillment by Amazon returns asr processed another way than if you would handle the order yourself. Customers have 45 days for returning a product and getting a refund. So, keep an eye on your inventory.

Everything happens the following way: Amazon refunds a shopper and asks to return the product in 45 days. However, people sometimes don’t return products or the item doesn’t come back for any other reason. If this situation happens, Amazon will reimburse the item’s price.


⭐️ 2. If you don’t have the product and your money back in 45 days, go to your mailbox and find the email from Amazon. For being confident that you’ll be always able to find these emails, make a habit of not deleting any Amazon email, as they often come in use later.

Nevertheless, if you don’t see the necessary email in the mailbox, go to your Seller Central, find ‘Reports’ at the top. Select ‘Fulfillment’ under that tab and proceed with ‘Returns’.

Alternatively, you can find this information in a Returns report. Head to ‘Reports’, go to ‘Payments’ and generate a new report for the necessary time-frame.


⭐️ 3. Check whether your customer has returned your product.

  • Get the number of the order from the notification email from Amazon or get this number from your Seller Central account (choose ‘Orders’ at the top).
  • Visit ‘Manage orders’ from the menu and select ‘Advanced search’.
  • Paste the number of the order into the search bar and go for the results.
  • You’ll see the list of returned items. Find the necessary ASIN or SKU and go to ‘Inventory’ > ‘Manage FBA inventory’.
  • Paste the ASIN or SKU into the search bar. This will show you whether the item is already in you inventory or not.

If you don’t see your item in the list, don’t panic, as it takes a long time sometimes. Keep in mind that you can always contact Amazon support and ask for assistance. So that doesn’t mean that your item is lost forever.


⭐️ 4. Open a case on Amazon. This is the final resort if plenty of time has passed and the item is still not in your inventory. They will help you solve this problem.


FBA returns and Damaged Products

In case a customer returns ‘unsellable’ item, this item won’t be available for selling, so you can ask Amazon to dispose of it. Still, this is not the only thing you can do. Better check twice that the thing is really unsellable, as you don’t need extra losses, do you?


First, here are the main Amazon terms regarding FBA returns:

  1. Sellable. This means that the product is in a good condition and it is returned to your inventory automatically.
  2. Damaged. Reasons for that may be different. Some items get damaged the warehouses, some of them get broken while being shipped. If Amazon is responsible for the damage, they will reimburse you the price of your product.
  3. Customer damaged. These items are never returned to the inventory. However, this doesn’t mean that the customer has broken the product, they could just open the package and the product has become ‘not new’ anymore.
  4. Carrier damaged. As you could understand, something can happen to your product due to a mistake of the shipping company while delivering the product to your customer.
  5. Defective. If something is wrong with the product and the customer finds this defect, the product will be returned to you as ‘unsellable’. You can fill out a removal order and get the item to see what’s wrong with it. Check if this item can be sold if it is in a great condition. If so, sell it on Amazon.
    If the customer claims that your item is defective, but it is not, you can tell this to Amazon for them to handle false claims.


Final Thoughts

It is highly recommended to keep an eye on fulfilled by Amazon returns as 45 can pass very quickly and you won’t come back to check your products or just forget about them. Better make a note with alarm in your phone to know what’s happening to your Amazon FBA returns.


You can manage all the returns in your Seller Central:

  1. ‘Reports’.
  2. ‘Fulfillment’.
  3. ‘FBA Customer returns’.